Frequently Asked Questions

How is your Foreign Domestic Helper’s bio-data screened?

  • At the beginning, candidates undergo basic English testing and personality screening. Our Filipino Maid are interviewed in person by our highly trained consultants in whom skill-testing and situational questions are posed, and past work experience and individual character is explored in detail. An intensive behavioural interview is conducted. And our consultants probe not only into the experience but also the personality of a maid.
  • A Filipino Maid must complete a rigorous application, confirmed FIT by an appointed medical centre, Certified PASS for IMMIGRATION SECURITY CLEARANCE (ISC) and provide us with proof of legal status to work in Malaysia as a Foreign Domestic Helper.

Hiring a foreign maid can be accomplished within 2 to 3 months after selecting and confirming a candidate.

It is important for us to match employers and candidates the right fit and will not jeopardize the integrity of our screening and arrival procedures stipulated by Immigration Department of Malaysia and the Philippine Overseas Employment Administration (POEA).

  • As an employer you will be required to submit your maid application with the required documents by the Immigration Department of Malaysia. And to abide the employment contract as per guidelines under the Immigration of Malaysia and Philippine Overseas Employment Administration (POEA) Employment Contract.
  • Make sure that the Foreign Domestic Helper is assigned to domestic chores (not including car wash).
  • Room amenities / accommodation provided for the Foreign Domestic Helper are equipped with basic facilities.
  • The Foreign Domestic Helper should be given nutritious food and proper rest, including sleeping time.
  • Ensure that the Foreign Domestic Helper does not change employment or change employers without the permission of the Immigration Department of Malaysia.
  • Visa renewal of a foreign domestic helper can be made at the Immigration Office (MYEG) within three (3) months before expiry date.

For the purpose of the continuation of the visa or applying for the Check Out Memo, the employer is responsible for:

  1. Keeping payroll records to the Foreign Domestic Helper and submitting to the Department upon request.
  2. The Foreign Domestic Helper should be paid her salary at least in the last week of each month.
  3. The employer is responsible for the medical treatment of the Foreign Domestic Helper during the employment period.

The employer is responsible for reporting to the Immigration Department if the Foreign Domestic Helper :

  1. is deceased
  2. has gone missing
  3. has absconded from her work place
  4. has gone for vacation and did not return to Malaysia
  • Employers are not allowed to strike or inflict any act that causes injury to the Foreign Domestic Helper
  • If an employer or a spouse passes away, the employer or the spouse or beneficiaries should report to the Immigration Department for the purpose of verifying the status of the new employer of the Foreign Domestic Helper.
  • The employer must obtain approval from the Immigration Department if the maid wishes to terminate her services, or vise versa to get the Check-out memo.
  • Employers who want to take the maid to work in overseas are required to inform the maid’s embassy in Malaysia.
  • Employers who have been given permission to employ a maid, but failed to comply with the conditions stipulated by the Immigration will be blacklisted.

  • The APDG maid Experience is designed to make this process as easy as possible.
  • You will receive ongoing updates during the hiring process. We are always available to assist and answer any questions you may have during your employment period with your maid.

What will happen if it doesn’t work out?

  • DG maid agency stands behind our guarantee. We have a three-month guarantee on our placements. This means that within that time-period if things are simply not working out, just inform our agency and we will attend to you accordingly based on our Agency agreement contract.

Please get in touch with our consultant via the whatsapp at 0126556503 so that they can provide you a quote.

  • Interviewing a domestic helper is a crucial task in your quest for a trustworthy and capable maid. During the interview, you will be able to assess the domestic helper’s communication skills and motivation. This process is difficult to outsource as it all depends on your choice of candidate and intuition.
  • We recommend you to personally interview all shortlisted candidates via Phone or skype / WhatsApp to have a face-to-face conversation with the applicants before you confirm as you are employing the domestic helper to take care of your family and your home.

These are the important things to know before you send your foreign domestic helper for vacation leave to Philippines. The employer must inform the agency to check that the forms and required documents are complete in accordance with the Immigration Department of Malaysia and Philippine Overseas Employment Administration (POEA).

  • Employer must make sure that the visa of the maid is valid till the date of her return to Malaysia.
  • Maid’s passport must be valid at least 6 months from the date of travelling.
  • Philippine Embassy Employment Contract (POEA) must be valid and apply for Overseas Employment Certificate (OEC).
  • The employer must provide a copy of return flight ticket of the maid.

The employer must be present at the Immigration Office to submit the following documents to cancel the maid Visa.

  • Letter of application to cancel the visa.
  • Copy of employer’s identity card / passport.
  • Foreign Worker Abscondment Report Form issued by the Immigration. Department of Malaysia.
  • Certified copy of Police Report.
  • The maid who did not return in Malaysia is considered absconded and will be blacklisted.
  • FYI: If the employer fails to report to Immigration Office, the foreign domestic helper is still considered under the employment and the employer is still responsible for the maid.